Introduction
ETERNA DIAGNOSTICS services
ETERNA DIAGNOSTICS offers the USER biological age measurement services through two independent, complementary methods:
- Biological age test: Proteomic testing via dry blood spot sample
- ActivAge: Analysis of biometric variables from wearable devices
Biological age results are displayed through the "Eternadx" mobile app. Access requires registration with a user account belonging solely to the USER via the App.
This agreement governs the general terms of purchase for biological age products and services and any related services offered through eternadx.com, owned by STARTQUAKE S.L. under the ETERNA DIAGNOSTICS brand.
Important
These Terms will remain published on the website for the USER and may be modified at any time by STARTQUAKE S.L.
It is the USER’s responsibility to read them periodically; the version in force at the time each order is placed will apply.
By accepting this document, the USER confirms that they:
- • Have read, understand and accept what is set out here
- • Have full legal capacity to contract
- • Assume all obligations set out herein
Identity of the contracting parties
The PROVIDER
Legal name: STARTQUAKE S.L.
Address: CALLE LOS PRADOS-PARQUE TECNOLÓGICO DE GIJÓN N.º 166 – 33203 GIJÓN-ASTURIAS-SPAIN
Tax ID (NIF): B16802118
Email: info@eternadx.com
The USER
Registered with a username and password, for which they bear full responsibility for use and safekeeping.
Is responsible for the accuracy of personal data provided to the PROVIDER.
Subject matter of the contract
This contract governs the sale relationship arising between the PROVIDER and the USER when the latter accepts the relevant checkbox during the online contracting process.
Biological age test
The contract includes delivery of a "sample collection kit", understood as the set of instruments for collecting biological samples that users receive at their address.
ActivAge
The contract grants periodic access to the biological age measurement platform for the subscription period contracted.
Rectification of data
If the USER finds errors in data published on the website or in documents generated under the contract, they may notify info@eternadx.com so that STARTQUAKE S.L. can correct them as soon as possible.
The USER may keep their data up to date through their user account.
Contracting procedure
User requirements
Age: The USER must be of legal age
Registration: Sign up via the mobile App by creating a user account
Personal data: Provide required data freely and voluntarily
Data processing: As described under GDPR and LOPDGDD in the Legal Notice and Privacy Policy
User responsibilities
• Choose a username and password
• Use them diligently and not disclose them to third parties
• Notify the PROVIDER of loss or theft of credentials
• Report any possible unauthorised third-party access
Procedure under Art. 27 LSSICE
1. General contracting clauses
2. Shipping and delivery
3. Right of withdrawal
4. Complaints and dispute resolution
5. Force majeure
6. Assignment and severability
7. General terms of the offer
8. Price and validity
9. Shipping costs
10. Payment method, fees and discounts
11. Purchase process
12. Severability and suspension
13. Warranties and returns
14. Applicable law and jurisdiction
1. General contracting clauses
Unless otherwise agreed in writing, placing an order with the PROVIDER constitutes acceptance of these legal terms by the USER.
No stipulation by the USER may differ from those of the PROVIDER unless expressly accepted in advance in writing by the PROVIDER.
2. Shipping and delivery
Shipping terms
- • No shipment until payment is verified
- • Shipments via express courier (NACEX)
- • Lead time: 1–6 business days
- • No shipping charges
Responsibilities
- • Inspect products on receipt
- • State any claims on the delivery document
- • Sign the proof of delivery
Failure to perform the contract
If the contract cannot be performed because the product is unavailable:
- The USER will be informed of the lack of availability
- The order may be cancelled with a full refund
- No liability for damages attributable to the PROVIDER
User rights
The USER may demand:
- Remedy for lack of conformity
- A price reduction
- Termination of the contract
- Compensation for damages (where applicable)
- Withhold payment until obligations are fulfilled
3. Right of withdrawal
Exercising the right of withdrawal
The USER has fourteen calendar days from receipt of the product, or from conclusion of the sales contract if it is a service, to exercise the right of withdrawal.
As regulated in Article 102 of Royal Legislative Decree 1/2007 of 16 November approving the revised text of the General Law for the Defence of Consumers and Users.
If the PROVIDER fails to inform about the right of withdrawal, the period ends twelve months after the initial period expires.
Returns process
Any return must be notified to the PROVIDER by requesting a return number through the designated form or by email to info@eternadx.com, stating the invoice or order number.
4. Complaints and online dispute resolution
Contact channels
Post: STARTQUAKE S.L., CALLE LOS PRADOS-PARQUE TECNOLÓGICO DE GIJÓN N.º 166 – 33203 GIJÓN-ASTURIAS-SPAIN
Phone: +34 650 84 55 53
E-mail: info@eternadx.com
Online dispute resolution (ODR)
Under Art. 14.1 of Regulation (EU) 524/2013, the European Commission provides a free online dispute resolution platform between the USER and the PROVIDER.
ODR platform: http://ec.europa.eu/consumers/odr/
5. Force majeure
Neither party shall be liable for failure due to force majeure. Performance will be deferred until the force majeure event ends.
6. Assignment and severability
The USER may not assign, transfer or convey rights, duties or obligations under the sale.
If any provision is held invalid or unenforceable, the validity and enforceability of the remaining provisions shall not be affected.
The USER declares that they have read, understand and accept these Terms in full.
7. General terms of the offer
All sales and deliveries by the PROVIDER are subject to these Terms.
No amendment or agreement contrary to STARTQUAKE S.L.’s commercial proposal or these Terms shall have effect unless expressly agreed in writing and signed by the PROVIDER; any specific agreement shall prevail.
8. Price and validity of the offer
Price information
- • Include VAT and other applicable taxes
- • Exclude shipping unless stated otherwise
- • Quoted in EUR
- • May change in real time
Price validity
- • May change daily before an order is placed
- • Fixed once the order is placed
- • Valid regardless of product availability display
Invoicing
Each payment to the PROVIDER results in an invoice issued to the registered USER or company name given at checkout. Invoices may be requested by email at info@eternadx.com.
9. Shipping costs
Prices shown in the store include shipping, communication, installation or download costs, or complementary services, where applicable.
Shipping charges are calculated when saving the basket or quote, based on product weight and delivery address.
10. Payment methods, charges and discounts
Available payment methods
- • Credit card
- • PayPal
- • Discount coupons (if applicable)
Security measures
- • SSL technology
- • Secure pages
- • Firewalls
- • Cryptographic mechanisms
Provider commitments
• No illegal transactions under card network or acquirer rules
• Avoid harming payment systems’ goodwill
• No sale of products that fail to meet applicable laws
11. Purchase process
Steps to place an order
1. Verify billing details
2. Verify shipping address
3. Select payment method
4. Place the order (purchase)
Shopping basket
The basket has no binding effect; it is only a section to simulate a quote without obligation for either party.
Once the order is processed, the system immediately emails the PROVIDER’s operations team and the USER confirming the order.
12. Severability and suspension or termination
Severability
If any term is unlawful, void or unenforceable, it shall be severed and shall not affect the validity or enforceability of the remaining terms.
Suspension or termination of access
The PROVIDER may, without notice, suspend or terminate the USER’s access to services, in whole or in part, if the USER breaches this agreement or applicable law.
This shall not limit any other rights or remedies available to the PROVIDER.
13. Warranties and returns
Warranties are governed by the title on “Warranties and after-sales services” in Royal Legislative Decree 1/2007 of 16 November approving the revised text of the General Law for the Defence of Consumers and Users and complementary laws.
14. Applicable law and jurisdiction
These Terms shall be governed by Spanish law for matters not expressly stated.
Any dispute arising from products or services under these Terms shall be subject to the courts of Gijón, the place of performance, or the location of the goods if they are immovable.